Return Policy
We want you to be completely satisfied with your purchase.
If for any reason you are not, you may return your item in its original condition within 35 days of delivery—no questions asked.
1. Return Conditions
-
Items must be returned in their original packaging and condition.
-
Please include all accessories, manuals, and documentation.
-
Returns must be initiated within 35 days from the date of delivery.
2. Return Shipping Costs
-
Customers in the United States: Return shipping is free if the product is defective or if you choose to return the product within 35 days for any reason.
-
Customers outside the United States: Return shipping costs are the responsibility of the customer.
3. Refund Process
Once we receive and inspect your returned item, we will process your refund within 7 business days.
Refunds will be credited to your original payment method.
Before returning any item, please contact our support team for instructions:
support@openaudiohome.com
Exchange Policy
If your product is defective or damaged upon arrival, we will gladly exchange it for a new one.
1. Exchange Eligibility
-
Exchanges are only available for defective or damaged items.
-
You must request an exchange within 35 days of delivery.
2. Exchange Shipping Costs
-
Customers in the United States: Exchange shipping is free for defective products.
-
Customers outside the United States: The customer is responsible for both the return shipping cost and the shipping cost of the replacement product.
3. Exchange Process
After verifying the issue, we will arrange shipment of the replacement product within 7 business days of receiving your returned item.
For assistance with exchanges, please contact us:
support@openaudiohome.com
Warranty
OpenAudio warrants that its products shall be free from defects in materials and workmanship for a period of two (2) years from the date of original shipment.
This warranty does not guarantee uninterrupted or error-free operation, nor that all errors can be corrected.
This warranty does not apply to damages or failures resulting from:
-
Use of accessories, parts, or components not supplied or authorized by OpenAudio.
-
External causes such as accident, abuse, misuse, or improper operation not in accordance with the product instructions.
-
Products that have been opened, tampered with, or modified.
-
Products with missing or altered serial numbers.
Company Information
Company Name: OPENAUDIO GLOBAL LTD
Address: 1490 Curtis Street, Denver, CO 80202, USA
Email: support@openaudiohome.com
Phone: +1 660-232-3665
